Here is some information on our cancellation policy as you make your reservation decisions.
Large Groups and Fishing Trips Require Two Weeks: We require a two week notice for full refund cancellations (minus a 6% credit card/ booking software processing fee that we pass off to you to pay). You will receive 94% of your reservation amount returned. Inside two weeks we offer no refund for large groups since we have blocked out this day on our calendar for you.
All Reservations need 3 Days Out: No refunds for under 48 hour cancellations. (You need to make your decision on day 3 out from your trip). We need to be able to fill your spot and not lose income. Usually for rafting trips we can take in another reservation in three days, so the staff member doesn’t loose wages and we can refill that trip time.
We reserve the right to cancel trips with full refund due to weather, water levels, staffing, or insufficient guests – We are conservative and will cancel due to high water or hazardous conditions such a lightning. We go out on our activities in inclement and imperfect weather. Dress accordingly and we provide gear for our trips that you will need.
Same Day: A reservation/cancel the same day of a booking receives no refund.
Date Changes: You are welcome to change your date anytime on Day 3 out from your trip! This is the easiest for us and in most cases it works out just fine. No refunds or date changes two days out (48 hours).
We will do our best to accommodate you – and in some cases, we can change the date and it works out. If you do not show up or someone gets sick the day of, there is nothing we can do and you will be charged the full price of your trip.
Tips
Your guides will make every effort to see that your trip is enjoyable and successful. Gratuities for guides are greatly appreciated and at your discretion, as a gesture of thanks for their professionalism and service. This is a perk of their job and keeps quality high.
Please pre-plan, as tips cannot be added to credit cards and there are no ATMs at our 39 Juniper Lane Alberton MT Rafting and Fishing Headquarters or horseback riding location.
Thanks for booking with CDA Adventures/Adventure Missoula! Please call us if you have any questions about this cancellation policy.